Oracle Fusion Service Level Agreement

The image shows different types of SLAs that are related to another type of services, companies need more than just the availability of their cloud infrastructure. Critical workloads also require consistent performance and the ability to manage, monitor and modify resources that are run in the cloud at any time. Only Oracle offers end-to-end SLAs for performance, availability and service management. Before providing the application in Oracle`s Cloud, a customer can ask what services Oracle Cloud provides, and there is an agreement between the provider (Oracle) and the customer. A cloud ALS ensures that cloud providers meet certain business-level requirements and provide customers with a clearly defined set of delivery components. There are several degrees of severity that define that the priority of Service Request OCI has a target availability level or target service availability of 99.5%. It is important to understand that the availability of services does NOT guarantee 99.5% availability. Depending on the service used, Oracle easily offers service credits in the event of an ALS violation, as shown in the following table: Before deploying an application in oracle Cloud, a customer can ask what services oracle Cloud offers. Administrative SLAs are defined at the service level and at the AD level. FastConnect is a private connectivity service offered by Oracle OCI between Customer DC and Oracle Public Cloud with the Equinix Cloud Exchange in an Equinix IBX data center. This connection provides a private data connection that bypasses the public Internet. FastConnect is often used when the Internet smooth between the customer and the nearest Oracle region is too high. There are many costs associated with this service.

Oracle FastConnect is calculated z.B, regardless of the data transfer volume of the port time. Once balances are increased after Oracle has approved a customer`s right to service credits, the customer is free to use service credits for all Oracle Cloud services related to universal credits or the customer`s pay-as-go accounts. Paid accounts can request the following services for Oracle support There are many restrictions for some OIC services. In this review, we will discuss in detail the restrictions associated with a service: the standalone database service. To sign up for support services, the next steps must be followed, the outages are defined as being at any time when Oracle Cloud services are not available. Note the following exceptions: Availability SLAs is usually triggered due to a region-wide event. If multiple CDs are down in one region, all services provided in these CDs are affected.